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Journal of Clinical Medicine Research

Original Article

Volume 11, Number 7, July 2019, pages 532-538

Association Between Empathy and Burnout Among Emergency Medicine Physicians

Empathy, in the context of patient care, is defined as the healthcare provider’s ability to understand a patient’s feelings and thoughts, and effectively communicate that understanding [1]. It directly correlates with patients’ healthcare outcomes [2, 3]. Higher provider empathy leads to fewer medical errors, improved patient satisfaction and reduced incidence of malpractice claims [4-8]. In addition to these important patient-centered outcomes, empathy may also improve provider wellbeing [9-11]. A growing body of literature suggests that healthcare workers who show greater empathy experience strong emotional intelligence, less stress and lower levels of burnout [10, 12-14].

Physician burnout is characterized by emotional exhaustion, finding less meaning in work, feelings of ineffectiveness and dehumanization of others [15]. Although career burnout is certainly not limited to physicians, it appears to be far more prevalent when compared to the general population [16]. In addition, physician burnout is on the rise and emergency physicians are among those at highest risk [16]. These trends are concerning considering what is at stake - burnout has been associated with increased medical errors, decreased provider efficiency and lower patient satisfaction [17-19]. In recent years, an association between empathy and burnout has been reported in nurses, residents and primary care physicians [20-22]. However, the strength of this relationship seems to largely depend on the variety of definitions of “empathy” and “burnout” used, study sample size and healthcare settings [23].

There are various survey tools used to measure empathy, including Hogan’s empathy scale, interpersonal reactivity index (IRI), balanced emotional empathy scale (BEES), and the Jefferson scale of empathy (JSE), to list a few [24-27]. JSE is one of the most common tools to assess physician empathy and has been validated in previous studies [3, 5]. Notably, the JSE varies among providers depending on medical practice, gender and experience level, but appears to be stable with high test reliability [5]. Physician burnout has also been measured by a variety of tools, such as Maslach burnout inventory (MBI), Hamburg burnout inventory (HBI), Astudillo and Mendinueta burnout questionnaire and Copenhagen burnout inventory (CBI) [28-31]. MBI has been used for burnout assessment and accounts for over 80% of burnout reports in the literature [15, 16]. MBI measures emotional exhaustion, depersonalization and personal accomplishment domains. However, inconsistencies in definitions of burnout by MBI result in a very wide overall burnout prevalence ranging from 0% to over 80% [15]. In the recent years, CBI has been developed in response to perceived limitations of the MBI. Burnout is sometimes conceptualized as a solely work-related exhaustion syndrome, thus measurement tools such as MBI focus on work-related sources of burnout. CBI, on the other hand, broadens the conception of burnout and measures it within three separate domains (personal-, work- and client/patient-related burnout), thus differentiating between different environmental sources and manifestations of this complex phenomenon.

Physician empathy and burnout have become prevalent topics in recent medical literature [10, 22]. However, there is a paucity of data on the association of empathy and burnout specifically in the field of emergency medicine (EM). Furthermore, we are still uncertain if emergency department (ED) provider empathy is associated with overall provider burnout or more specifically work- or patient- related. A more insightful understanding of this association could lead to improved physician wellness and effective interventions leading to improved patient care. Therefore, we aimed to measure provider empathy by JSE and burnout by CBI to further determine the association between empathy and burnout specifically amongst ED physicians.

This was a prospective single-center observational study. This study was conducted in a tertiary referral county hospital. The study hospital is a level-1 trauma center, a comprehensive stroke center and chest pain center. The study hospital ED has an ACGME-sponsored EM residency program with a total of 38 EM residents. Study ED has 53 licensed beds with an annual patient volume of more than 125,000. This study was approved by local Institutional Review Board. This study was conducted in compliance with the ethical standards of the responsible institution on human subjects as well as with the Helsinki Declaration.

From December 1, 2018 to January 31, 2019, all ED attending physicians and EM residents were included in this study. JSE and CBI were sent to all participants via Survey Monkey. We excluded subjects who: 1) did not complete survey within study period; or 2) completed less than 20% of study survey questions.

JSE was used for provider empathy measurement. Briefly, we used JSE-Health Professional Version (a revised version of the scale for physicians and health professionals) which includes a 20-item questionnaire with positively and negatively worded questions. Responses to each of the positive questions is on a seven-point Likert scale (“strongly disagree” = 1 to “strongly agree” = 7). The negative questions are reverse scored using the same seven-point Likert scale (“strongly disagree” = 7 to “strongly agree” = 1). The grand total is summed across all 20 questions for scores ranging from 20 to 140.

CBI, one of the branches of Copenhagen psychosocial questionnaire (COPSOQ), is used to discover stress and burnout in three categories: personal burnout, work-related burnout and patient-related burnout. Briefly, personal burnout is a state of prolonged physical and psychological exhaustion, work-related burnout describes such exhaustion perceived to be related to the person’s work, while patient-related burnout more specifically identifies burnout related to provider’s work with patients. This is a simplified survey assessment to evaluate provider burnout and further determine whether such burnout relates to providers’ personal life, work and/or patients. CBI includes a total of 19-item questionnaires consisting of six questions for personal, seven questions for work-related and six questions for patient-related burnout. These questions include both positively and negatively worded questions. Responses to positive worded questions range from either “always” to “never/almost” or “to very high degree” to “to very low degree” (“always” or ”to a very high degree” = 100, “often” or “to a high degree” = 75, “sometimes” or “somewhat” = 50, “seldom” or “to a low degree” = 25 and “never/almost never” or “to a very low degree” = 0). Again, the negative questions are reverse scored. Total score on the scale is the average of the scores on the items.

We divided our physicians into two groups (resident versus attending physicians). The physicians’ basic characteristics including age, gender and race were compared between groups. In addition, three subgroups were further divided from the residents based on training level (e.g. post-graduate year (PGY)-1, PGY-2 and PGY-3). We also further divided attending physicians into two subgroups (e.g. junior versus senior attending physicians). Physicians who recently graduated from EM residency program (≤ 5 years) were placed in the junior attending physician group, whereas those more than 5 years after residency graduation were placed in the senior attending physician group. Empathy, burnout scores and their association were analyzed and compared among different subgroups. Lastly, we categorized empathy scores into low (< 100), medium (100 - 120), high (121 - 130) and extremely high (> 130) score groups, and median burnout scores were also compared among different empathy score groups.

We included ED physicians’ ages (four categories (≤ 29, 30 - 39, 40 - 49, ≥ 50)), races (Caucasian, African American and Asian), gender (male versus female), years of training experience (PGY-1, PGY-2 and PGY-3) among EM residents and years of practice experience (junior and senior) among attending physicians.

We use analysis of variance (ANOVA) to compare continuous data and Chi-square test for categorical data analysis among different groups. Skewness and kurtosis were used to determine data distribution. |Skewness| < 0.5 was considered data to be normally distributed, 1 > |skewness| ≥ 0.5 was considered data mildly skewed and |skewness| ≥ 1 was considered data highly skewed. Meanwhile, kurtosis > 3 is also considered data less normally distributed. We use Cronbach’s alpha (α) to determine internal consistency of JSE empathy, CBI personal-related, work-related and patient-related burnout separately. An α > 0.8 is considered good reliability and α > 0.7 is considered adequate reliability. To determine the association between empathy and burnout, we converted empathy and burnout scores to ordinary ranks instead of using their absolute scores due to mildly skewed data. Furthermore, we subdivided JSE into three subscales including “perspective taking”, “compassionate care” and “standing in the patient’s shoes” based on previous report in the literature [32]. Correlations were also measured between JSE subscales and three individual CBI domains. Spearman’s rho (ρ) test was used to determine such correlations. |r| ≥ 0.5 indicates strong correlation, 0.5 > |r| ≥ 0.3 indicates moderate relationship and 0.3 > |r| ≥ 0.1 indicates a weak relationship. Meanwhile, linear regression was performed to determine the relationship between empathy and burnout with a reported β weight. The β is a measure of the effect size and is another mean of interpreting correlation with β ≥ 0.5 being strong, 0.5 > β ≥ 0.3 being moderate and 0.3 > β ≥ 0.1 being weak. All analyses were performed using Stata v14.0 (College Station, TX, USA).

A total of 68 ED providers were enrolled in this study, 64 completed the empathy survey and 65 completed the burnout survey. Among 68 ED providers, 35 of which were EM residents, 14 providers were junior attending physicians and 19 were senior attending physicians. The completion rate was 92% (35/38) among EM residents and 94% (33/35) in attending physicians. ED providers’ general characteristics are shown in Table 1.

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Table 1. Study Participant General Characteristics

Descriptive statistics including mean with standard deviation (SD), median with interquartile range (IQR), skewness, kurtosis and Cronbach’s α analysis for the JSE and CBI are reported in Table 2. The JSE mean score was 109 (14) and its median score was 112 (102 - 118). The CBI mean score was 41 (17) and median score was 43 (25 - 53). The skewness was -0.50 for JSE and 0.44 for CBI (Table 2). The kurtosis for the JSE score distribution was 2.77 and for CBI was 3.78, indicating the data are mildly skewed (Table 2). We then performed Cronbach’s alpha analysis to determine internal consistency on empathy and burnout surveys. Both surveys showed good reliability with α > 0.8 (Table 2) indicating strong internal consistency among individual providers.

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Table 2. Descriptive Analysis of the JSE and CBI Scores

In addition, analysis was performed among subgroups. The median empathy scores decreased with each successive year of resident training. To the contrary, the median empathy scores were higher among junior attendings and further increased among senior attending physicians (Table 3). Personal-related burnout scores seem to have little change among residents. However, work-related and patient-related burnout scores were higher among PGY-2 EM residents, resulting in higher overall burnout scores among this cohort. Further dividing empathy score into four categories (low, medium, high and extremely high) shows the trend of decreased burnout scores with increased empathy (Table 3). In addition, male providers tend to have lower empathy scores (Table 3, P = 0.26) but higher burnout scores compared to females (Table 3, P = 0.74).

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Table 3. A Comparison of Empathy and Burnout Score Among Different Provider Groups

When correlation was performed, only patient-related burnout showed weak-to-moderate correlation with providers’ empathy. More specifically, patient-related burnout showed weak-to-moderate correlation with both “compassionate care” and “standing in the patient’s shoes” subscales of JSE. Such findings were very similar regardless of different correlation analyses performed (Table 4).

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Table 4. Relationship Between Empathy and Burnout Among ED Providers

Using JSE for self-assessed empathy measurement and CBI for burnout assessment among ED physicians, our results show the trend of increased physician self-assessed empathy score with decreased burnout levels and further demonstrate a weak correlation between providers’ empathy and their patient-related burnout. No such correlation was seen between provider empathy and either personal or work-related burnout. Given that the JSE empathy tool for assessing physician empathy is specific to patient care [1], it is not surprising that such empathy correlates with patient-related burnout. Our results are consistent with other studies reporting the association between provider empathy and burnout [10, 33]. Apart from the investigation of our primary outcomes, we also found trends of increased empathy and decreased burnout after physicians graduate from residency and further as they become senior attendings, which have not previously been reported extensively.

Numerous studies have reported that a high level of physician burnout correlates with low empathy scores to varying degrees [10, 20, 33]. However, the majority of these investigations have measured physician burnout using MBI and, to our knowledge, burnout’s association with empathy has not been previously studied among US emergency physicians [10, 22, 33]. Using JSE and CBI, our study observed a weak association between empathy and burnout in the domain of patient-related burnout among US emergency physicians. The weaker correlation between empathy and burnout observed in our study may be attributable to multiple factors. The difference could be: 1) a unique study population, physicians practicing EM in a high volume US level-1 trauma center; 2) different risks affecting empathy and burnout differently including fatigue, psychological conditions, etc. [34]; 3) an intrinsic property of the burnout assessment used in our study. Burnout determined by CBI tends to be more environmental or conditional (e.g. work- or patient-related), whereas, burnout determined by MBI tends to be more general and personal (e.g. depersonalization, personal accomplishment) [15, 35]; and 4) more specifically, MBI gauges “depersonalization” through questions such as “I treated patients as if they were impersonal objects” and thus may be more likely to negatively correlate with empathy, or a care provider’s ability to understand a patient’s feelings, than CBI [36]. Although our findings show some level of association between empathy and burnout when using a novel combination of assessment tools in a unique physician population, a multicenter study is warranted to further determine the direct link between empathy and burnout.

Other findings from this study correlate well with previous studies. For instance, female providers empathy scores were higher than males [5, 37], and empathy scores decreased among residents as they progressed in their training [5, 38]. Our findings of increased empathy among senior attending physicians have also been previously described [5]. We found residents and junior attendings had relatively higher burnout scores than senior attendings. This finding seems consistent across the literature regardless of the burnout measurement tool used [39, 40]. These trends seen in our study and others indicate some generalizability of empathy and burnout characteristics among physicians.

However, other trends observed in our study are still controversial in the literature. Some studies have shown higher burnout among female physicians when compared to their male counterparts [41, 42], while others reported no significant difference between genders [40, 43]. Our study showed relatively higher self-reported burnout in males than females but was unable to reach significant level due to limited sample size, thus warranting further investigations in the future. We found personal-related burnout at comparable levels among all residents and junior attendings, which could be due to the similar ages represented in these groups often facing similar personal/family events (such as family stress, financial burden, unstable job security and personal career building, etc.) [44-46]. In addition, PGY-2 residents had higher burnout scores than other groups, especially work-related burnout. We assume that the second EM training year may demonstrate higher stress since residents experience a steep learning-curve during this year and begin taking more responsibility for department leadership and career development.

Since both low empathy and high burnout are related to poor patient care outcomes [3, 18], determining the association between empathy and burnout among ED providers may lead to better emergency care. Furthermore, a better understanding of empathy and burnout could help develop effective physician wellness programs. Our future research will be focused on changes in ED provider empathy and burnout with different interventions.

Our study has its limitations. First, this is a single centered trial with a small sample size, and we are unable to reach statistically significant differences among different groups when analyzed. Therefore, we can only report the trends of such associations between empathy and burnout in ED physicians which need future validation in a large-scale sample size study. Second, we only used JSE and CBI tools to assess provider empathy and burnout, respectively, without exploring use of other tools for comparison. In addition, the study survey was only performed once and was not repeated to assess test-retest reliability. Third, our study subjects did not include physician assistants or nurse practitioners in the groups, nor were physicians surveyed during holiday times when swings in both empathy and burnout might be noted. In addition, it is likely that empathy and burnout levels are affected multi-factorially, and we were unable to analyze for all potential confounders. Therefore, a large-scale, multicenter prospective study would allow us to further assess the relationship of empathy and burnout in the ED.

Using the JSE and CBI to assess empathy and burnout respectively, our study found a weak negative correlation between emergency physician empathy and patient-related burnout. There was no correlation between empathy and overall burnout. We found higher self-assessed physician empathy and lower burnout scores among attending physicians with increased practice experience, especially senior ones, when compared to residents.

Acknowledgments

None.

Financial Disclosure

None.

Conflict of Interest

None.

Informed Consent

Approved by local Institutional Review Board with waived written informed consent.

Author Contributions

HW, JW, HK and JAK conceived the study and designed the protocol. HW, JW, KB, HK, BC and RK performed the literature search, and review. JW, CB, SB and CH preformed data collection and coding. HW, JW, HK and JAK performed the data interpretation and analysis. HW, JW and KB drafted the initial article and all other authors provided critical revisions and contributed substantially to this study. All authors approved the final version of the manuscript to be published. All authors agreed to be accountable for all aspects of the work in ensuring the questions related to the accuracy or integrity of any part of the work. HW takes final responsibility for the paper.

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