J Clin Med Res

Journal of Clinical Medicine Research, ISSN 1918-3003 print, 1918-3011 online, Open Access

Article copyright, the authors; Journal compilation copyright, J Clin Med Res and Elmer Press Inc

Journal website https://www.jocmr.org

Original Article

Volume 15, Number 4, April 2023, pages 225-232

The Association of Name Recognition, Empathy Perception, and Satisfaction With Resident Physicians’ Care Amongst Patients in an Academic Emergency Department

**Table 1.** Study Participants General Information
	EM resident physicians (N = 30)	ED patients (N = 191)
EM: emergency medicine; ED: emergency department; PGY: postgraduate year.
Age (year), n (%)
18 - 39	29 (97)	58 (30)
40 - 49	1 (3)	20 (10)
50 -		113 (59)
Sex, n (%)
Male	22 (73)	95 (50)
Female	8 (27)	96 (50)
Race and ethnicity, n (%)
Non-Hispanic White	24 (80)	77 (40)
Non-Hispanic Black		53 (28)
Hispanic		58 (30)
Others	6 (20)	3 (2)
Resident physician level of training, n (%)
PGY-1	11 (37)
PGY-2	8 (27)
PGY-3	11 (37)

Table 1. Study Participants General Information

EM resident physicians (N = 30)

ED patients (N = 191)

EM: emergency medicine; ED: emergency department; PGY: postgraduate year.

Age (year), n (%)

18 - 39

29 (97)

58 (30)

40 - 49

1 (3)

20 (10)

50 -

113 (59)

Sex, n (%)

Male

22 (73)

95 (50)

Female

8 (27)

96 (50)

Race and ethnicity, n (%)

Non-Hispanic White

24 (80)

77 (40)

Non-Hispanic Black

53 (28)

Hispanic

58 (30)

Others

6 (20)

3 (2)

Resident physician level of training, n (%)

PGY-1

11 (37)

PGY-2

8 (27)

PGY-3

11 (37)

**Table 2.** Patient Perception of Resident Physician Empathy and Patient Satisfaction to Resident Physician Care Received Among Patients With Different Recognition of Resident Physicians
	Recognized	Partially recognized	Non-recognized	P value
JSPPPE: Jefferson Scale of Patient Perception of Physician Empathy.
Patient number, n (%)	50 (26)	122 (64)	19 (10)
Age, n (%)				0.810
18 - 39	13 (22)	38 (66)	7 (12)
40 - 49	7 (35)	11 (55)	2 (10)
50 -	30 (27)	73 (65)	10 (9)
Sex, n (%)				0.879
Male	26 (27)	59 (62)	10 (11)
Female	24 (25)	63 (66)	9 (9)
Race and ethnicity, n (%)				0.040
Non-Hispanic White	17 (22)	52 (68)	8 (10)
Non-Hispanic Black	23 (43)	27 (51)	3 (6)
Hispanic	9 (16)	41 (71)	8 (14)
Other	1 (33)	2 (67)	0 (0)
Patient perception of resident physician empathy, n (%)				0.013
Low JSPPPE scores (5 - 29)	26 (20)	87 (67)	16 (12)
High JSPPPE scores (30 - 35)	24 (39)	35 (56)	3 (5)

Patient satisfaction to resident physician care, n (%)				0.008
Not very satisfied	8 (14)	39 (68)	10 (18)
Very satisfied	42 (31)	83 (62)	9 (7)

Table 2. Patient Perception of Resident Physician Empathy and Patient Satisfaction to Resident Physician Care Received Among Patients With Different Recognition of Resident Physicians

Recognized

Partially recognized

Non-recognized

P value

JSPPPE: Jefferson Scale of Patient Perception of Physician Empathy.

Patient number, n (%)

50 (26)

122 (64)

19 (10)

Age, n (%)

0.810

18 - 39

13 (22)

38 (66)

7 (12)

40 - 49

7 (35)

11 (55)

2 (10)

50 -

30 (27)

73 (65)

10 (9)

Sex, n (%)

0.879

Male

26 (27)

59 (62)

10 (11)

Female

24 (25)

63 (66)

9 (9)

Race and ethnicity, n (%)

0.040

Non-Hispanic White

17 (22)

52 (68)

8 (10)

Non-Hispanic Black

23 (43)

27 (51)

3 (6)

Hispanic

9 (16)

41 (71)

8 (14)

Other

1 (33)

2 (67)

0 (0)

Patient perception of resident physician empathy, n (%)

0.013

Low JSPPPE scores (5 - 29)

26 (20)

87 (67)

16 (12)

High JSPPPE scores (30 - 35)

24 (39)

35 (56)

3 (5)

Patient satisfaction to resident physician care, n (%)

0.008

Not very satisfied

8 (14)

39 (68)

10 (18)

Very satisfied

42 (31)

83 (62)

9 (7)

**Table 3.** Patient Recognition of Resident Physicians Associated with Patient Perception of Resident Physician Empathy and Patient Real-time Satisfaction to Resident Physicians
	Patient perception of resident physician empathy	Patient real-time satisfaction to resident physicians
Patient and resident physician age, sex, race/ethnicity were included in the multivariate logistic regression analysis. AOR: adjusted odds ratio; EM: emergency medicine; PGY: postgraduate year; CI: confidence interval.
Patient recognition of resident physician names
Non-recognized	Reference		Reference
Partially recognized	2.36 (0.63, 8.86)	0.202	2.44 (0.89, 6.66)	0.082
Recognized	5.29 (1.33, 21.02)	0.018	6.12 (1.84, 20.38)	0.003
EM resident level of training
PGY-1	Reference		Reference
PGY-2	0.87 (0.39, 1.93)	0.737	0.58 (0.25, 1.35)	0.207
PGY-3	0.51 (0.24, 1.11)	0.092	0.81 (0.36, 1.82)	0.617
Patient-resident age concordance	0.93 (0.44, 1.94)	0.844	0.74 (0.36, 1.54)	0.423
Patient-resident sex concordance	1.23 (0.65, 2.32)	0.519	0.88 (0.46, 1.69)	0.710
Patient-resident race/ethnicity concordance	0.87 (0.46, 1.67)	0.683	0.84 (0.44, 1.62)	0.607

Table 3. Patient Recognition of Resident Physicians Associated with Patient Perception of Resident Physician Empathy and Patient Real-time Satisfaction to Resident Physicians

Patient perception of resident physician empathy

Patient real-time satisfaction to resident physicians

AOR (95% CI)

Patient and resident physician age, sex, race/ethnicity were included in the multivariate logistic regression analysis. AOR: adjusted odds ratio; EM: emergency medicine; PGY: postgraduate year; CI: confidence interval.

Patient recognition of resident physician names

Non-recognized

Reference

Partially recognized

2.36 (0.63, 8.86)

0.202

2.44 (0.89, 6.66)

0.082

Recognized

5.29 (1.33, 21.02)

0.018

6.12 (1.84, 20.38)

0.003

EM resident level of training

PGY-1

Reference

PGY-2

0.87 (0.39, 1.93)

0.737

0.58 (0.25, 1.35)

0.207

PGY-3

0.51 (0.24, 1.11)

0.092

0.81 (0.36, 1.82)

0.617

Patient-resident age concordance

0.93 (0.44, 1.94)

0.844

0.74 (0.36, 1.54)

0.423

Patient-resident sex concordance

1.23 (0.65, 2.32)

0.519

0.88 (0.46, 1.69)

0.710

Patient-resident race/ethnicity concordance

0.87 (0.46, 1.67)

0.683

0.84 (0.44, 1.62)

0.607